General – Epic Fail: Microsoft Twitters Advice
Posted on 30. Mar, 2009 by admin in Internet
A while back a Microsoft employee twittered a link for help on speeding up a computer through the official Microsoft twitter account. While this may seem like a nice thing to have done, it has epic fail written all over it because on further investigation (i.e. clicking the link provided) you realize that the article it directs you to is actually years old.
Since many people are now using Windows Vista, you would expect that the article would have been updated since the new platform was launched, but that is not the case. The very “helpful” tweet directs you to an article written for Windows XP and the only update in it in the last five odd years has been a to include a reference to XP Service Pack 3. Essentially, the article provides no real help to anyone using a recently bought machine.
Another problem with the article is that even for the time it was written in, it is extremely useless. Who needs to be taught how to empty their Recycle Bin or run the defragmentation tools? The article provides almost no useful content.
Imagine being one of the thousands of followers the official account has, receiving the tweet, and following the link only to find out that the article you are reading has no value for you. Had it been me, not only would I have been disappointed in the employee who had sent the tweet (do they actually think their customers are that technologically challenged?) but this would also have led me to immediately stop following the official Microsoft account and opt to follow some tech savvy person instead who could actually offer useful advice.